Refund and cancellation policy

Last updated 28 September 2026

In short: a full refund of any payment within 14 days, no questions asked. Cancel anytime.

Refunds

• You can get a full refund of any Mellodeo Pro payment, monthly or yearly, first payment or renewal, within 14 days of being charged. You don't need to give a reason.
• To ask for one, email hello@mellodeo.com from the address you signed up with. Include your receipt or the payment date.
• Refunds go back to your original payment method through Dodo Payments, our merchant of record. They usually show up within 5 to 10 business days, depending on your bank.
• Once a payment is refunded, Pro ends for that billing period.
• After 14 days, payments aren't refundable. If something went wrong with the service, write to us anyway and we'll look at it.

Cancelling

• You can cancel anytime, from the link in your receipt email or by emailing hello@mellodeo.com.
• Cancelling stops future charges. You keep Pro until the end of the period you've already paid for.
• There are no cancellation fees.

Charges you don't recognise

Your card statement may show "Dodo Payments" or "Mellodeo". If you see a charge you don't recognise, email us before disputing it with your bank, and we'll sort it out quickly.